Assistant Manager Southfield

Assistant Manager

Full Time • Southfield
We are looking for Assistant Managers who want to be part of the Planet Fitness team!  As an Assistant Manager, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience, and leading a team of associates to achieve operational excellence, on a per shift basis.
We are looking for individuals who demonstrate and believe in our Core EPIC values:
  • E = Excellence in operations, cleanliness, communication, team building, leadership and problem solving.
  • P = People First: the qualified individual will consistently demonstrate a “People First” leadership style relative to their team of employees and the members,         potential members and guests in the club, while motivating and leading the team!
  • I = Integrity in managing the club, leading the team, resolving member issues and managing results, while leading by example and encouraging greatness!
  • C = Customer Mania: demonstrating the highest level of excellence in customer relations, customer communication, conflict resolution and member growth.           Ensuring that our members are WOWED during every visit to the club.
Some of your responsibilities will include:
   Customer Service/Front Desk Activities:
  • Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
   Member Accounts:
  • Utilize company computer system to assist with new memberships, membership cards, change of address and billing or payment questions.
  • Handle sensitive and confidential member information and agreements.
   Club Cleanliness:
  • Go above and beyond to keep the front desk area and lobby clean and orderly.
  • Ensuring exceptional and consistent cleanliness standards throughout the club, on a per shift basis.
Supervisory Responsibilities:
  • Overall operation of the club in conjunction with the Club General Manager and the Shift Lead, and in the absence of the Club General Manager, ensuring positive operational results, assigning and directing work, leading by example, training and development, addressing complaints, and resolving problems. 
  • Previous management experience required.
  • Prior fitness management, retail management, or an Associate’s degree in Exercise Science, Business, Kinesiology, or similar degree, or a combination of experience and education preferred.
  • Must be 18 years of age or older.
Physical Demands:
  • Continual standing and walking during your shift.
  • Continual talking to members and potential members in person and on the phone during your shift.
  • Must be able to lift 45 pounds.
What we offer: 
  • Great growth opportunities - we are a dynamic and growing company!
  • An excellent training program.
  • Medical, Dental and Vision insurance benefits.
  • FREE Black Card Membership.
  • A generous paid time off policy that is available on your start date and increases along with your tenure!

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.