Assistant Manager Kentwood

Assistant Manager

Full Time • Kentwood
We are looking for Assistant Managers who want to be part of the Planet Fitness team!  
Why you should join Planet Fitness: 
  • Great growth opportunities - we are a dynamic and growing company
  • Medical, Dental and Vision insurance benefits (Full Time positions only)
  • Employee Referral Bonus ($200-$400 Payout)
  • FREE Black Card Membership
  • Set Schedule
  • 401(k) with generous employer match
  • A sparkling clean work environment (where we all pitch in to keep the club pristine!)
  • Contribute to changing people's lives every day by helping us create a healthier Planet
  • Work hard play hard with an amazing group of talented, dynamic team members
As an Assistant Manager, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience, and leading a team of associates to achieve operational excellence, on a per shift basis.
Some of your responsibilities will include:
  • Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
  • Overall operation of the club in conjunction with the Club General Manager and the Shift Lead, and in the absence of the Club General Manager, ensuring positive operational results, assigning and directing work, leading by example, training and development, addressing complaints, and resolving problems. 
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Utilize company computer system to assist with new memberships, membership cards, change of address and billing or payment questions.
  • Handle sensitive and confidential member information and agreements.
  • Go above and beyond to keep the front desk area and lobby clean and orderly.
  • Ensuring exceptional and consistent cleanliness standards throughout the club, on a per shift basis.
Qualifications and Physical Demands:
  • Previous management experience required.
  • Prior fitness management, retail management, or an Associate’s degree in Exercise Science, Business, Kinesiology, or similar degree, or a combination of experience and education preferred.
  • Must be 18 years of age or older.
  • Continual standing and walking during your shift.
  • Continual talking to members and potential members in person and on the phone during your shift.
  • Must be able to lift 45 pounds.
Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with you co-workers. It means creating a positive impact in our local communities through our Judgement Free Generation philanthropic initiative. It means being part of a brand that you can be proud of!
Equal Opportunity Employer




Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience. 

 

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: